Shipping

Frequently Asked Questions

 

Can I have a tracking number?

Yes,  Once all the information is available in our system we will send you your tracking number right away if we didn't, just e-mail us at service@sourpatchy.com and we will send you you're tracking number right away!

Hey, where’s the other thing I ordered?

Since our products are made by a few different manufacturers, if you order a few different items, they may arrive separately so don’t freak out if you open the packet and there’s an item missing!

Is my payment info safe?

We are proud to take payment via PayPal, and your payments are either handled by Paypal or Bluesnap. Either way, we don’t store any of your credit card info. Ever.

What if there is a problem with my product?

Let us know as soon as you can and we’ll either send you a new one or give you your money back. No further questions asked. We know what it feels like to get a dud after waiting patiently for ages (and unfortunately when you ship enough orders it happens, not often but it does happen) so we’ll do everything in our power to make it right.

Have more questions? Feel free to contact us at service@sourpatchy.com